PAYMENT (SECURE TRANSACTIONS)

Online payment is made exclusively by payment gateway. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are Visa, Mastercard, JCB, AMEX.

Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.

Payments made online by bank cards shall be carried out by way of the secured payment system. The request for payment is made in real time via the secured payment system - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).

After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.

The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email.

The products remain the property of the vendor until it receives full payment of the price.

ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order on the website. The process for placing an order is as follows: 

• Choose your products and add them to cart
• Validate the contents of the cart
• Provide information regarding the client personal details
• Indicate pick up dates and time
• Indicate remarks as well as preferred payment method
• Confirm the order
• Validate payment

The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance.

Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.

Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client once payment of the order has been successfully received.

The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.

Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.

•  If the product chosen is unavailable, we will contact you and notify whether you would like to exchange for another item, or in this case a full refund.
• All custom flower arrangement must be done in store, phone, or whatsapp
• All online orders for In-Store pickup are paid in advance in full online when order is placed on www.madameflorist.com

 

UNAVAILABILITY OF PRODUCT

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.

The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.

In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email and/or phone call.

The order shall be automatically cancelled and the client have an in-store credit except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.

The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

 

RETURN/REFUND/CANCELLATION

• No refund or cancellation once the payment has been made
• We provide in-store credit if there are issues with the order

 

CHANGES IN ORDER

• No changes within 48 hours of the delivery date and time
• We accept changes only by phone

 

PEAK SEASONS

The holiday season (ex. Ramadhan, Christmas, and Chinese New Year’s) is especially busy at La Madame Florist. We cap the number of deliveries during the peak season to guarantee quality service and accountability. Please order your flowers ahead of time.

 

SECURITY OF PERSONAL INFORMATION

La Madame Florist is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, La Madame Florist employs reasonable security measures to prevent unauthorized access including Internet firewalls and anti-virus protection. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. Your payment and personal information is always safe. Our software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name and address, so that it cannot be read over the internet. Only those employees who need access to our users’ information in order to do their jobs are allowed access. Employees who violate our privacy policy are subject to disciplinary action.

 

Delivery Policy

At La Madame Florist, we strive to ensure your floral arrangements arrive on time and in perfect condition. Please review our delivery options below:

 

Delivery Batches:

1. Batch 1: Deliveries between 10 AM - 2 PM
2. Batch 2: Deliveries between 2 PM - 5 PM

Order Timing:

• Orders placed after 5 PM the day before delivery will automatically be scheduled for Batch 2 (2 PM - 5 PM).

Important Note:

• Our courier will wait for 15 minutes upon arrival. Please ensure someone is available at the delivery address to receive the order.

Pickup Information:

• You can choose your pickup time at our address: La Madame Florist
  Ruko Cordoba Block G No 3
  Pantai Indah Kapuk,
  North Jakarta, DKI Jakarta, Indonesia

For any special requests or changes, please contact us at least 24 hours in advance.

Thank you for choosing La Madame Florist!